ORION Customer App

Terms & Conditions

Terms & Conditions

Effective Date: 1 August 2026

These Terms govern use of the ORION Customer App developed by Bern AI Lab Inc. (USA) and Bern AI Lab Systems Private Limited (India). 

  1. Eligibility 

  1. Eligibility 

Users must be at least 18 years old or have appropriate permission. 

Users must be at least 18 years old or have appropriate permission. 

Accounts 

Accounts 

Provide accurate information and keep credentials secure. 

Bookings 

Bookings 

Bookings are subject to operator acceptance. Pickup times are estimates. 

Responsibilities 

Responsibilities 

Use the app lawfully and provide accurate booking details. 

  1. Prohibited Activities 

  1. Prohibited Activities 

No reverse engineering, hacking, fraud or misuse. 

  1. Payments 

Where supported, payments follow the operator's policy. 

  1. Location & Notifications 

  1. Location & Notifications 

Used only for app functionality and user updates. 

  1. Privacy 

  1. Privacy 

Use is governed by the Bern AI Lab Privacy Policy. 

  1. Availability 

  1. Availability 

Services are provided as available. 

  1. Limitation of Liability  

Bern AI Lab provides the software platform; transport services are provided by the operator. 

  1. Termination 

Accounts may be suspended for misuse or legal violations. 

  1. Changes  

Terms may be updated from time to time. 

  1. Contact

Website: https://www.bernailab.com

Email: legal@bernailab.com