Depending on the Service you use, we may collect the following information.
Name
Email address
Phone number
Company name
Job title
Postal address (where applicable)
Username
Password (stored securely in encrypted or hashed form where applicable)
One-Time Password (OTP) verification details
Profile information
User preferences
When using our Services, we may collect information necessary to provide requested functionality including:
Booking information
Pickup and destination locations
Flight details (where applicable)
Transaction information
Customer support requests
Files or content voluntarily submitted by users
We may automatically collect:
Device model
Operating system
Browser type
App version
Device identifiers
IP address
Language preferences
Time zone
Log files
Crash reports
Performance diagnostics
We may collect information about how you interact with our Services including:
Pages viewed
Features used
Session duration
Navigation patterns
Error reports
Service performance metrics
Where required for a Service, we may collect your precise or approximate location with your permission.
Location information is used only to provide requested features such as booking, navigation, dispatch or location-based functionality.
You may disable location access at any time through your device settings.
We use information to:
Provide and operate our Services
Create and manage user accounts
Authenticate users
Process bookings, requests and transactions
Send confirmations and service notifications
Respond to customer enquiries
Improve our products and services
Personalise user experiences
Detect fraud and unauthorised activity
Monitor reliability, availability and security
Conduct analytics to improve product performance
Comply with legal and regulatory obligations
Enforce our Terms of Service
Where required by applicable law, we process personal information based on one or more of the following:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Protection of vital interests
Our websites and Services may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Improve performance
Analyse website usage
Maintain security
You can control cookies through your browser settings. Some features may not function correctly if cookies are disabled.
As a global technology company, Bern AI Lab may process or store information in countries other than your country of residence.
Where personal information is transferred internationally, we implement appropriate safeguards consistent with applicable privacy laws.
7. Data Security
We implement administrative, organisational and technical safeguards including:
HTTPS/TLS encryption
Encryption of sensitive stored data
Role-based access controls
Authentication and authorisation controls
Security monitoring
Regular software updates
Backup and disaster recovery procedures
While we take reasonable precautions, no system can guarantee absolute security.
We retain information only as long as necessary to:
Provide Services
Maintain user accounts
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain security records
When no longer required, data is securely deleted or anonymised where reasonably practicable.
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Update your account
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request a portable copy of your data
Lodge a complaint with an applicable authority
We will respond within the timeframe required by applicable law.
You may request deletion of your account and associated personal information by:
Using any available in-app account deletion feature
Contacting us using the details below
After verification we will delete or anonymise your data unless retention is legally required for:
Legal compliance
Fraud prevention
Security
Accounting
Tax obligations
Dispute resolution
Our Services are not directed to children under 18 unless expressly stated otherwise.
We do not knowingly collect personal information from children.
If we become aware such information has been collected without appropriate consent, we will take reasonable steps to delete it.
12. Third-Party Services
Our Services may integrate with third-party providers including:
Cloud infrastructure
Mapping services
Authentication providers
Analytics services
Payment processors
Communication providers
Artificial Intelligence services
These providers operate under their own privacy policies.
Our Android applications may request permissions such as:
Internet
Camera
Location
Notifications
Storage
Permissions are requested only when necessary to provide application functionality.
Our Google Play Data Safety disclosures accurately reflect our data collection and processing practices.
We may update this Privacy Policy from time to time.
Updates will be published on this page together with a revised Effective Date.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Bern AI Lab Inc. (USA)
Bern AI Lab Systems Private Limited (India)
Website: https://www.bernailab.com
Email: privacy@bernailab.com
We will respond to privacy-related enquiries within a reasonable timeframe and in accordance with applicable laws.
Kate
Bern AI Lab · AI Assistant