Effective Date: 8 August 2026

Effective Date: 1 August 2026

Orion Account Deletion Request

Orion Account Deletion Request

Orion is committed to protecting your privacy and giving you control over your personal information. If you would like to permanently delete your Orion account and associated personal data, you can submit an account deletion request by following the instructions below.

How to Request Account Deletion

How to Request Account Deletion

Since account deletion is currently not available within the Orion mobile application, please request deletion by email.

Step 1

Step 1

Send an email to contact@bernailab.com from the email address associated with your Orion account.

Send an email to contact@bernailab.com from the email address associated with your Orion account.

Step 2

Step 2

Include the following information in your email:

• Full Name

• Full Name

• Registered Email Address

• Registered Email Address

• Registered Phone Number

• Registered Phone Number

• Company Name ( If applicable)

• Company Name ( If applicable)

• A request stating that you would like your Orion account to be permanently deleted

• A request stating that you would like your Orion account to be permanently deleted

Email Subject : Account Deletion Request - Orion

Step 3

Step 3

Our support team will verify your identity (if required) and begin processing your request.

Processing Time

Processing Time

Account deletion requests are typically processed within 7 business days after successful verification.

You will receive a confirmation email once your account and eligible data have been permanently deleted.

Data That Will Be Deleted

Data That Will Be Deleted

Once your request is approved, the following information will be permanently removed from our systems:

• User Account

• User Account

• Profile Information

• Profile Information

• Contact Details

• Contact Details

• Login Credentials

• Login Credentials

• Saved Preferences

• Saved Preferences

• Device Associations

• Device Associations

• Other personal information linked to your Orion account

• Other personal information linked to your Orion account

After deletion, your account cannot be recovered.

Data That May Be Retained

Data That May Be Retained

To comply with legal, regulatory, accounting, security, or dispute-resolution obligations, certain information may be retained for a limited period.

This may be included:

• Booking History

• Booking History

• Transaction Records

• Transaction Records

• Payment and invoice information

• Payment and invoice information

• Audit logs

• Audit logs

• Security and fraud prevention records

• Security and fraud prevention records

Such records are retained only for legitimate business or legal purposes and are securely deleted once the applicable retention period expires.

Retention Period

Retention Period

Where retention is required by law or for legitimate business purposes, applicable records may be retained for up to 90 days after your account deletion request has been completed, unless a longer retention period is required under applicable law.

Important Information

Important Information

This may be included:

• Account deletion is permanent and cannot be undone.

• Account deletion is permanent and cannot be undone.

• Once deleted, you will no longer be able to access your Orion account.

• Once deleted, you will no longer be able to access your Orion account.

• If you wish to use Orion again, you will need to create a new account.

• If you wish to use Orion again, you will need to create a new account.

Contact Us

Contact Us

If you have any questions regarding account deletion or your personal data, please contact:

Bern AI Lab Inc. (USA)

Bern AI Lab Systems Private Limited (India)

Website: https://www.bernailab.com

Email: contact@bernailab.com