If you are unable to access your ORION Driver account, please check that: •⁠ ⁠You are using the email address or phone number registered with your transportation operator •⁠ ⁠Your account has been activated by your operator •⁠ ⁠You are using the latest version of ORION Driver •⁠ ⁠Your internet connection is active If you continue to experience problems, contact ORION Support.

ORION Driver connects professional drivers with participating transportation operators. Your transportation operator may provide you with an operator code, invitation, or account details to connect your driver account with their ORION environment. If your pairing code is not accepted, has expired, or connects you to the wrong operator, please contact your transportation operator or ORION Support.

ORION Driver allows authorised drivers to view and manage journeys assigned by their transportation operator. Depending on your operator configuration, journey information may include: •⁠ ⁠Pickup location •⁠ ⁠Pickup time •⁠ ⁠Passenger information •⁠ ⁠Stops •⁠ ⁠Destination •⁠ ⁠Journey notes •⁠ ⁠Booking reference •⁠ ⁠Journey status If a journey is missing, duplicated, or contains incorrect information, please contact your transportation operator.

Drivers may be able to update the status of an assigned journey, including stages such as: •⁠ ⁠Accepted •⁠ ⁠On the way •⁠ ⁠Arrived •⁠ ⁠Passenger onboard •⁠ ⁠Journey completed Available journey statuses may vary depending on the participating transportation operator. If you select an incorrect status or cannot update a journey, contact your operator or ORION Support. Maps, Navigation and Location ORION Driver may use your device location to support: •⁠ ⁠Driver navigation •⁠ ⁠Pickup and destination routing •⁠ ⁠Journey progress •⁠ ⁠Operational dispatch •⁠ ⁠Live driver location during eligible journeys For navigation and location features to work correctly, please ensure that location services are enabled for ORION Driver in your device settings.

1.⁠ ⁠Confirm that location permission is enabled. 2.⁠ ⁠Confirm that mobile data or Wi-Fi is available. 3.⁠ ⁠Restart ORION Driver. 4.⁠ ⁠Check that you are using the latest app version. If the issue continues, contact ORION Support.

ORION Driver uses location information only where required to provide transportation and operational functionality. Location data is not used by ORION Driver for third-party advertising tracking. For more information about how personal information is handled, please review our Privacy Policy.

ORION Driver may send notifications relating to: •⁠ ⁠New journey assignments •⁠ ⁠Journey changes •⁠ ⁠Schedule updates •⁠ ⁠Operator messages •⁠ ⁠Operational alerts To receive these notifications, please ensure notifications are enabled for ORION Driver in your device settings.

Where enabled by your transportation operator, ORION Driver may display upcoming journeys and schedule information. If your schedule appears incomplete or incorrect, please contact your transportation operator because journey allocation and scheduling are managed by the relevant operator.

Where supported by your operator, ORION Driver may display information relating to completed journeys, driver activity, or earnings. The participating transportation operator remains responsible for determining driver payments, commissions, deductions, and payment schedules. For questions about the amount or timing of payments, please contact your transportation operator directly.

Where configured, ORION Driver may provide communication features to help drivers communicate with their transportation operator or support team. Please use these features only for transportation-related communication and operational support.

We recommend keeping ORION Driver updated to the latest version available through the App Store. Updates may include: •⁠ ⁠Performance improvements •⁠ ⁠Security updates •⁠ ⁠Navigation improvements •⁠ ⁠Bug fixes •⁠ ⁠New transportation-management features

When reporting an issue, please provide as much information as possible, including: •⁠ ⁠Device model •⁠ ⁠iOS version •⁠ ⁠ORION Driver app version •⁠ ⁠Operator name •⁠ ⁠Journey or booking reference, if relevant •⁠ ⁠Description of what happened •⁠ ⁠Screenshot, where possible This information helps our support team investigate the issue efficiently.

If you would like to request deletion of your ORION Driver account or associated personal information, please contact: orion@bernailab.com Use the subject: ORION Driver – Account Deletion Request Please include the email address or phone number associated with your account so that we can verify your request. Some journey or transaction records may need to be retained where required for legal, regulatory, accounting, fraud-prevention, or transportation-service obligations.

For information about how ORION handles personal information, please review the ORION Privacy Policy.

ORION Driver should not be operated in a way that distracts you while driving. Always follow applicable road-safety laws and use navigation and communication features only when it is safe and lawful to do so. For emergencies or immediate safety concerns, contact the appropriate local emergency services.