Orion Support
Orion Support
Orion Support
Need help with your account, booking, payment, or journey? Our support team is here to help.
Need help with your account, booking, payment, or journey? Our support team is here to help.
ORION Go is a passenger-facing application that enables members of the public to book and manage private-hire journeys in the United Kingdom.
ORION Go is a passenger-facing application that enables members of the public to book and manage private-hire journeys in the United Kingdom.
Company: Bern AI Lab Inc
Company: Bern AI Lab Inc
Contact Support
Contact Support
Orion@bernailab.com
Orion@bernailab.com
US
US
+1 669 322 2318
+1 669 322 2318
UK
UK
+44 7846 729299
+44 7846 729299
IN
IN
+91 124 352 2279
+91 124 352 2279
For questions about an active or upcoming journey, open My Bookings, select the relevant booking, and use the available contact option. For urgent pickup changes, contact the transport operator using the telephone number shown in your booking confirmation.
When contacting us, please provide :
Your full name
Reg. phone number or email address
Booking reference, if applicable
Date and approximate time of the issue
Device and operating-system version
A brief description of the problem
Your full name
Reg. phone number or email address
Booking reference, if applicable
Date and approximate time of the issue
Device and operating-system version
A brief description of the problem
About Orion Go
ORION Go is available to individual passengers and is not restricted to the employees, contractors, partners, or clients of any particular company.
ORION Go is available to individual passengers and is not restricted to the employees, contractors, partners, or clients of any particular company.
Any eligible user can download the application, create an account, and use it to:
Any eligible user can download the application, create an account, and use it to:
Request a private-hire journey
Enter pickup and destination details
View booking and fare information
Manage upcoming bookings
Receive booking and journey updates
Review journeys and receipts
Transportation services are currently fulfilled by St Michaels Car Hire Ltd, a private-hire operator in the United Kingdom, subject to service-area coverage and vehicle availability.
Transportation services are currently fulfilled by St Michaels Car Hire Ltd, a private-hire operator in the United Kingdom, subject to service-area coverage and vehicle availability.
Choose a topic to find the right answers faster.
Choose a topic to find the right answers faster.
Find answers, troubleshoot issues, and learn how to get the most out of ORION
Check that the phone number or email address entered is correct. Wait briefly before requesting another code. If the problem continues, contact our support team. Never share a verification code with anyone, including someone claiming to represent ORION Go.
Confirm that you are using the phone number or email address associated with your account. If you still cannot log in, contact support and provide your registered details. Do not create multiple accounts to resolve a login problem.
Open *Profile* in ORION Go to review or update the information available for editing. Contact support if a detail cannot be changed within the application.
Open ORION Go and enter your pickup location, destination, journey date and time, and any other requested information. Review the journey and fare information carefully before confirming your booking.
Open *My Bookings*, select the relevant journey, and use the available change or cancellation option. If the option is unavailable or the pickup time is approaching, contact the transport operator directly. Changes and cancellations may be subject to the transport operator’s applicable terms and cancellation policy.
Driver and vehicle information may become available closer to the scheduled pickup time. If your journey is approaching and the information is still unavailable, contact the transport operator using the details shown in your booking confirmation.
Check the latest journey status in ORION Go. The driver may also attempt to contact you using your registered telephone number. If the scheduled pickup time has passed, contact the transport operator immediately and provide your booking reference.
Check that location services are enabled for ORION Go and confirm the selected address before submitting the booking. You may also enter the address manually if location access is unavailable. For an existing booking, contact the transport operator immediately if the pickup location or destination needs to be corrected.
ORION Go does not sell digital content or subscriptions. Any payment made through the application relates solely to a real-world private-hire transportation service.
Contact support with your booking reference, journey date, and a brief explanation of the issue. Do not send your complete payment-card number, security code, password, or verification code.
Refund and cancellation requests are reviewed according to the transport operator’s applicable booking terms. Contact support with your booking reference, journey date, charged amount, and reason for the request.
ORION Go may request access to your location to help identify pickup points and support booking and journey functionality. You can manage location permissions through your device settings. Where available, you may enter an address manually if you do not wish to share your current location. Notifications may be used to provide: • Booking confirmations • Driver and vehicle information • Journey-status updates • Pickup reminders • Important service messages Notification permissions can be managed through your device settings.
ORION Go uses personal information for legitimate operational purposes, including: • Creating and securing your account • Processing and managing bookings • Providing pickup and journey functionality • Processing transportation payments • Sending booking-related notifications • Providing customer support • Preventing fraud and maintaining service security ORION Go does not sell personal information, use it for cross-app advertising tracking, or share it with data brokers. Read the complete ORION Go Privacy Policy. To request access to or correction of your personal information, email Orion@bernailb.com from the email address associated with your ORION Go account.
You can permanently delete your ORION Go account from within the application: 1. Open ORION Go. 2. Go to Profile. 3. Open Settings. 4. Select Delete Account. 5. Review the information and confirm your request. Account deletion is permanent. Certain information may be retained where required for legal, regulatory, security, payment, fraud-prevention, or legitimate record-keeping obligations. If you cannot access your account, email Orion@bernailb.com with the subject *ORION Go Account Deletion Request*. Include your full name and registered phone number or email address. Do not include your password or verification code.
ORION Go is not an emergency service. If you or another person is in immediate danger in the United Kingdom, call *999. For a non-emergency police matter, call **101*. For a safety concern relating to a booking or journey: 1. Contact the transport operator immediately. 2. Move to a safe location where possible. 3. Contact ORION Go Support and provide the relevant booking reference.
If the application is not working correctly: 1. Confirm that your device is connected to the internet. 2. Close and reopen ORION Go. 3. Confirm that you are using the latest version of the application. 4. Restart your device. 5. Check that location and notification permissions are configured correctly. 6. Contact support if the problem continues. When reporting a technical issue, include your device model, operating-system version, ORION Go version, and a screenshot where appropriate. Do not include passwords, verification codes, or payment-card information in screenshots.
Application: ORION Go Technology provider: Bern AI Lab Inc. Current transport operator: St Michaels Car Hire Ltd, United Kingdom Support email: Orion@bernailb.com United Kingdom: +44 7846 729299 United States: +1 669 322 2318 India: +91 124 352 2279
Check that the phone number or email address entered is correct. Wait briefly before requesting another code. If the problem continues, contact our support team. Never share a verification code with anyone, including someone claiming to represent ORION Go.
Confirm that you are using the phone number or email address associated with your account. If you still cannot log in, contact support and provide your registered details. Do not create multiple accounts to resolve a login problem.
Open *Profile* in ORION Go to review or update the information available for editing. Contact support if a detail cannot be changed within the application.
Open ORION Go and enter your pickup location, destination, journey date and time, and any other requested information. Review the journey and fare information carefully before confirming your booking.
Open *My Bookings*, select the relevant journey, and use the available change or cancellation option. If the option is unavailable or the pickup time is approaching, contact the transport operator directly. Changes and cancellations may be subject to the transport operator’s applicable terms and cancellation policy.
Driver and vehicle information may become available closer to the scheduled pickup time. If your journey is approaching and the information is still unavailable, contact the transport operator using the details shown in your booking confirmation.
Check the latest journey status in ORION Go. The driver may also attempt to contact you using your registered telephone number. If the scheduled pickup time has passed, contact the transport operator immediately and provide your booking reference.
Check that location services are enabled for ORION Go and confirm the selected address before submitting the booking. You may also enter the address manually if location access is unavailable. For an existing booking, contact the transport operator immediately if the pickup location or destination needs to be corrected.
ORION Go does not sell digital content or subscriptions. Any payment made through the application relates solely to a real-world private-hire transportation service.
Contact support with your booking reference, journey date, and a brief explanation of the issue. Do not send your complete payment-card number, security code, password, or verification code.
Refund and cancellation requests are reviewed according to the transport operator’s applicable booking terms. Contact support with your booking reference, journey date, charged amount, and reason for the request.
ORION Go may request access to your location to help identify pickup points and support booking and journey functionality. You can manage location permissions through your device settings. Where available, you may enter an address manually if you do not wish to share your current location. Notifications may be used to provide: • Booking confirmations • Driver and vehicle information • Journey-status updates • Pickup reminders • Important service messages Notification permissions can be managed through your device settings.
ORION Go uses personal information for legitimate operational purposes, including: • Creating and securing your account • Processing and managing bookings • Providing pickup and journey functionality • Processing transportation payments • Sending booking-related notifications • Providing customer support • Preventing fraud and maintaining service security ORION Go does not sell personal information, use it for cross-app advertising tracking, or share it with data brokers. Read the complete ORION Go Privacy Policy. To request access to or correction of your personal information, email Orion@bernailb.com from the email address associated with your ORION Go account.
You can permanently delete your ORION Go account from within the application: 1. Open ORION Go. 2. Go to Profile. 3. Open Settings. 4. Select Delete Account. 5. Review the information and confirm your request. Account deletion is permanent. Certain information may be retained where required for legal, regulatory, security, payment, fraud-prevention, or legitimate record-keeping obligations. If you cannot access your account, email Orion@bernailb.com with the subject *ORION Go Account Deletion Request*. Include your full name and registered phone number or email address. Do not include your password or verification code.
ORION Go is not an emergency service. If you or another person is in immediate danger in the United Kingdom, call *999. For a non-emergency police matter, call **101*. For a safety concern relating to a booking or journey: 1. Contact the transport operator immediately. 2. Move to a safe location where possible. 3. Contact ORION Go Support and provide the relevant booking reference.
If the application is not working correctly: 1. Confirm that your device is connected to the internet. 2. Close and reopen ORION Go. 3. Confirm that you are using the latest version of the application. 4. Restart your device. 5. Check that location and notification permissions are configured correctly. 6. Contact support if the problem continues. When reporting a technical issue, include your device model, operating-system version, ORION Go version, and a screenshot where appropriate. Do not include passwords, verification codes, or payment-card information in screenshots.
Application: ORION Go Technology provider: Bern AI Lab Inc. Current transport operator: St Michaels Car Hire Ltd, United Kingdom Support email: Orion@bernailb.com United Kingdom: +44 7846 729299 United States: +1 669 322 2318 India: +91 124 352 2279
Kate
Bern AI Lab · AI Assistant
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